FAQ’s

Do you have an actual retail store?

We operate as E-commerce only. So we do not have any physical store as of now. All our items are sourced locally.

When will I receive an order confirmation email after placing the order?

You will receive the order confirmation email immediately just after confirming the order and the check out process is complete.
If you don’t receive that email, kindly  check your Junk/Spam folder and see if you can locate it (Please mark “Not as Spam” to receive the emails directly into your Inbox).

How do I track my order?

You will receive Track order number inside the order confirmation email to track your order.

What shipping carriers do you use?

We use D2D and Fastway couriers for shipment deliveries.

What is estimated time of delivery for the products?

You will receive your item within the chosen shipping time frame ( 5-9 Business days)…

Can I request for a copy of the order invoice to my email ID?

Yes, you can contact with customer service team and they will provide you order invoice.

Do you have cash on delivery/Bank transfer payment options?

Currently, Cash on delivery/Bank transfer payment options are not available. Same will be available in near future.

Are shipping fees refundable if I return my product?

If you received a damaged/defective item from Promoultd, it is our responsibility and we will refund complete amount along with shipping fees.
If you would like to cancel your order for any personal reasons, in that case:
i. If the shipment has been created/processed from the seller:The shipping fees will be deducted and rest of the amount will be refunded.
ii. If the shipment has not been created/ processed by the seller: Full refund will be processed.
Note: If the shipment has been dispatched, we cannot cancel your order

What is the time frame by which refunds will reflect in the customer account?

The refund will reflect into your credit card or original method of payment, within 10-15 business days (depending on your card issuer’s policies) once initiated by Promoultd

How do I cancel my order?

Once you have made your order and want to cancel, please get in touch with our customer service team for further details.
Based on the status of the shipment, the customer service team will advise the customer accordingly.

How do I know you work in secure Ecommerce environment?

All the payment transaction pages are secured by approved SSL certificates.
SSL Certificate can be verified by the following https://www.promoultd.co.za.kw
Our SSL Certificate is provided by GeoTrust Inc, refer to http://www.geotrust.com for more details.
All our payment transactions are done on the provider website, which are well known and authorized providers.

What methods are used to prevent fraud?

All the products are delivered to customers on providing the online invoice generated after successful payment.
All the delivery addresses are recorded in the order history and verified before delivery by our respective departments.
If system detected any transaction as fraud, we verify transaction by taking some details from buyer and if authentication failed in verification then the transaction will be cancelled and refunded within 10 to 15 working days.

Does the customer have to pay any extra cash to the delivery man while receiving the order?

No, the customer needs not to pay any extra cash to the delivery man. Once you paid online then you do not need to pay anything offline.
However, if the delivery man refuses to give you the shipment without any payment. Kindly contact us.

How can I sell my products on promoultd.co.za?

Kindly email us with precise instructions on what products, quantity etc. We will then contact you with further instructions.